Terms & Conditions

Orders

Orders are accepted on our website 24 hours a day, 7 days a week. Orders ship Sunday through Friday only.

Shipping

Orders with monetary value of NRs. 1000/- and above are eligible for FREE SHIPPING. Currently, we provide shipping WITHIN KATHMANDU VALLEY ONLY (Within Ring Road and 4KM outside of it). Rs. 50 will be charged for shipping of order below Rs. 1000 value. Shipping will be made within 48 hours after the time of order.

Customer Support

Customer Support is available Sunday through Friday, 10:00 AM – 5:00 PM Nepali Time. Customer Support can be reached by email at juas.nepal@gmail.com or by phone at 9818438949 or 9808122541.

Returns

Customers may return unused and unopened products within 7 days after receiving the product(s) only if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. No returns will be accepted due to flavor issues, or change of mind, once a customer has considered and purchased a product.

Payment

We accept cash on delivery and eSewa. Transactions through eSewa are refundable only under extreme circumstances, subject to management discretion.
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