Free shipping on purchase of above NRs. 1000!         Shipping WITHIN KATHMANDU VALLEY only!

Terms & Conditions

 

Orders

Orders are accepted on our website 24 hours a day, 7 days a week. Orders ship Sunday through Friday only.

 

Shipping

Orders with monetary value of NRs. 1000/- and above are eligible for FREE SHIPPING. Currently, we provide shipping WITHIN KATHMANDU VALLEY ONLY.

 

Customer Support

Customer Support is available Sunday through Friday, 10:00 AM – 5:00 PM Nepali Time. Customer Support can be reached by email at juas.nepal@gmail.com or by phone at 01-5532859.

 

Backorders

Any item that is backordered will not be shipped to a Customer automatically. If we are out of that particular item for a while, we will usually send an email to all Customers letting them know that we have stock again. If an item’s price has risen since a Customer’s initial backorder, the Customer must pay the new price of the item. Remember, if you have a backordered item you must place a brand new order for this item once it is available for purchase again- we do not auto ship items. If you place an order that receives free shipping and one item backorders, you must place a new order when the item is available, and we do not cover the shipping costs for this new order simply because your last order received free shipping.

 

Returns

Customers may return unused and unopened products within 7 days of the original receipt date if the product(s) has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. No returns will be accepted due to flavor issues, or change of mind, once a customer has considered and purchased a product.

 

Payment

We accept cash on delivery and eSewa.

 

eSewa

Transactions through eSewa are refundable only under extreme circumstances, subject to management discretions.
For eSewa Privacy Policies, Terms and Conditions and other policies, please follow the links below: